I was fortunate enough to attend Web Summit this year, and I went with a completely open mind, ready to soak up everything I could. I studied the speakers and topics closely and selected a well-rounded mix of talks covering performance, WordPress Special Projects Team interests, AI, customer service, robotics (because it is just cool), sport (because I love it), and celebrities (because I can’t help myself). What surprised me most was how many of the talks I chose for personal interest aligned so naturally with Team 51 and the TAM role.
The WordPress Special Projects Team & High Performance
We kicked things off with a talk from Maria Sharapova on how AI will improve athletic performance. There are many parallels between high-performance athletes and a TAM on the Special Projects Team. The key takeaway was simple: AI and the tools built on it are here to help us work better and faster. What used to take weeks of analysis can now be done in minutes. The question she left us with applies just as clearly to us: What data are we leveraging to improve ourselves—and what aren’t we tracking yet that we should be?
In parallel, I attended three Formula 1 focused talks exploring how elite performance is achieved when every part of the process is intentional, quality-controlled, and supported by the right tooling. Technology exists to support the human—not replace them.
These sessions included leaders from Mercedes-AMG PETRONAS, Oracle Red Bull Racing, and McLaren. McLaren spoke about staying relevant in a world where many fans will never physically interact with the brand. Toto Wolff and Don McGuire discussed the importance of hardware—specifically the Qualcomm Snapdragon chip—for vehicle communication. Oracle Red Bull Racing, alongside 1Password’s CEO, focused on the central role of trust: trust is what turns ambition into lasting advantage.
One narrative from Wolff that deeply resonated with me is that he sees himself as a translator—bridging communication between human and machine. In that translation lies success. This mirrors what we do as TAMs: we translate between partners, developers, designers, and code. We sit at the centre of communication. It made me reflect on where our weakest communication links live—do we need to listen better, or translate more clearly?
Another powerful metaphor was the balcony and the dancefloor. You need to be on the dancefloor—working, building, solving, moving fast—but you also need the balcony view to ensure you’re moving in the right direction with clarity. This is where ICs and Leads rely deeply on one another, in a symbiotic relationship that drives focus, alignment, and quality work.
Several speakers echoed the same fundamental message: look after yourself.
- Eat well
- Sleep well
- Exercise
- Support your mental health
A well-supported person shows up more focused, present, and ready to contribute meaningfully.
This also came through strongly in the talk Technology with Soul: Building with Intention. Adults are spending more time on their devices than ever before—often missing what truly matters. We were encouraged to resist autopilot and reconnect with purpose. This mirrors themes we hear in our Engagement Surveys. On the WordPress Special Projects Team, connection is core—but you can’t truly connect with others if you’re not connected to yourself first.
One piece of advice that really stuck with me:
Change “I have to” into “I get to.”Biz Stone, Co-Founder of Twitter and West
You don’t have to write the report—you get to write the report. That shift alone brings meaning and ownership back into our work.
High-level reflections applicable to the WordPress Special Projects Team:
- High-performance teams must be diverse and authentic
- Make space for higher-perspective thinking
- McLaren won the Constructors’ Championship last season by 7/10s of a second. Small details matter—everything matters
- Optimise your personal life
- Reassess your priorities often and listen to yourself more than you listen to others
People, Authenticity & Empathy Over Tooling
I attended a fascinating talk by Dan Gardner titled The Internet Is Closing: Where Does That Leave You and Your Customers? His research shows that while businesses obsess over automation and efficiency, long-term growth is overwhelmingly driven by customer experience. There’s a proven 30% revenue increase when organisations prioritise customer satisfaction (read the statistics here).
From this lens, the WordPress Special Projects Team’s focus is spot on—our customers sit at the centre of everything we do. Their experience with WordPress and with us is our top priority. This also raises the question: is there an opportunity for us to grow revenue by focusing more intentionally on our paying Automattic customers?
Sara Vienna reinforced this in her talk The Empathy Advantage: AI’s Impact on UX. While the world accelerates toward automation, there is real competitive power in slowing down and empowering people. Her message was simple and powerful:
Those who create meaningful experiences will win.Sara Vienna, Chief Design Officer of Metalab
If everyone uses the same tools, everything begins to look, feel, and sound the same. It’s the human element that creates differentiation and makes experiences genuinely worth sharing.
This theme continued in The Authenticity Algorithm: How Absolut Vodka Scales Creativity with AI by Pernod Ricard’s team. They demonstrated how AI can be incredibly efficient, but without humans guiding brand identity, tone, and intent, the output simply doesn’t work.
AI learns from humans—and humans learn from AI. Both need to exist together.
The Open Web, Ownership & Digital Identity
There was significant discussion about the move away from open browsers toward closed platforms. I’ve seen this shift in my own behaviour—where I once defaulted to Google Search, I now often start with ChatGPT.
A panel with the CEOs of Mozilla and Cloudflare focused on privacy, digital advocacy, and the importance of protecting the open web. This closely aligns with Automattic’s values. Cloudflare’s recent issues with Perplexity ignoring robots.txt raised major concerns: bots can bypass rules, boundaries, and even paywalls. This challenges content ownership at its core. Where do we help site owners regain control?
Human beings are far more wonderful than machines. Keep humans in charge of the process.Charlie Ungashick, CMO of Vimeo
Joseph Gordon-Levitt spoke about how your digital self should belong to you, reinforcing Automattic’s mission around content ownership. He emphasised that AI should be used to enable creativity, not exploit it. This hit home for me. While it’s magical to bring my children’s drawings to life using AI, it would feel deeply wrong if someone monetised those outputs without credit.
One concerning statistic lingered with me: in the last six months, there has been a 50% drop in users clicking through to validate AI sources. As AI gets smarter, people may get lazier with verification. It’s our responsibility to keep reinforcing that hallucinations happen—and sources still matter.
Content Is Changing
Throughout the talk AI: Creator Killer or 10x Superpower? I kept thinking about Woo.
- 75% of users under 25 get information from video
- 82% of all web traffic is video
- Engagement increases by 87% with video
- Buying behaviour increases by 64% after video engagement
Video is no longer an enhancement—it’s an expectation. And it’s no longer just rectangular; it’s immersive.
This raised important questions for me:
- Are we discussing video in our Discovery calls often enough?
- How is Woo handling video in default product templates?
- What extensions support user-generated and immersive video content? How do we build these into Core?
One simple but practical recommendation we should make more often:
When our partners are planning photography, start with video. You can always extract stills from video, but not the other way around.
We also saw an impressive AI tool called Picstart, which localises content across different markets automatically. The demo was incredible. It made me wonder what we could learn from tools like this to better support localisation for Automattic’s products.
Cool Talks with No Clear Link to my role
Some talks were pure curiosity-driven joy. Seeing Spot from BostonDynamics live was unforgettable. I also completely nerded out during a demo by Amazon’s Chief Robotics Technologist, Tye Brady, who showcased robots with a sense of touch. While the application focused on logistics, I immediately imagined how it could revolutionise fields such as robotic surgery.
I also treated myself to talks on the future of commercial space travel and the decommissioning of the International Space Station, and a session with Armin van Buuren and Apple Music’s Global Head, Ole Obermann. Armin is a household favourite—and yes, I fully fan-girled.
The Expo
Outside of talks, I spent limited time in the expo halls to prioritise sessions and continue my day-to-day Automattic work. What stood out to me wasn’t who was there—but who wasn’t. It felt like a space where Automattic should belong. The halls were filled with driven startup teams. Imagine if even a fraction of them built on WordPress.com. Imagine the conversations we could have about integrations, platforms, and partnerships.
I met a standout swag supplier called Team Sunday. Their catalogue is big and versatile, and all items can be fully customised. They don’t do print-on-demand, unfortunately, but they work with global brands, ship internationally, and, I might be biased, but the person I spoke to said they like South Africa and gave me some socks. In my non-biased opinion, the socks are a nice quality! It was a very positive interaction!
Payments were a major theme in the expo halls, particularly PIX Payments, which offers fee-free, instant transactions without business-hour limitations. It made me reflect on how this might shape the future of WooPayments.
While I understand these conferences aren’t strictly web-focused, they remain spaces where I believe Automattic could make a meaningful impact.
In Closing
The conference concluded with Tim Berners-Lee, and I sat in absolute awe. Watching the creator of the World Wide Web speak live was truly an honour. His closing words stayed with me:
Have pride in what you do.
Bring back the power of the individual.
I returned home deeply grateful, motivated, and energised. This experience gave me the opportunity to spend time with colleagues. Seeing people truly fills my cup—especially in creative, inspiring environments. I feel a tangible lift in my performance after spending time with colleagues in person, and Web Summit fuelled me in all the best ways.
Thank you, Automattic, for the opportunity.



































































